Refund policy

Return Policy

We gladly accept returns on new, unaltered, and packaged items within 7 days of your order delivery date. To be eligible, merchandise must be in its original, unused condition, and you must provide a receipt or proof of purchase. Please note that all shipping costs are non-refundable.

Options for Returns

A) Return your product(s) for store credit. You will receive the full cost of the product(s) as store credit for future use, minus the pre-paid return shipping label fee.

B) Return your product(s) for a refund to the payment method, minus a 10% processing fee and the pre-paid return shipping label fee.

Final Sale

Products purchased during a storewide sale, marked as final sale, or bought in our Sale section or As-Is Charity Sale are considered Final Sale and not eligible for return.

• Items That Cannot Be Returned: Accessories like jewelry, socks, earrings.
• Defective Items: If you receive a damaged/defective item, please provide photos in our return portal. Items sent back in damaged condition or clearly worn are subject to a minimum 50% restock fee at our discretion.

Store Credits & Refunds

Upon receiving and processing your return (please allow 5-6 business days), we will issue you your store credit or refund. Store credit never expires and is linked to your Tiepology customer account. Refunds will be issued to the original payment method(s) used at checkout.

Lost or Stolen Packages

If your package’s tracking number indicates delivery, but your parcel is mssing, please check your property, lobby, or mailroom.Reach out to neighbors in case someone has accepted the package or it was misdelivered.Wait 1-2 business days for potential redelivery. If not found this period,contact your local post office to file a claim using tracking information or submit a Missing Mail Search Request online.